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ACE
IT! How to Solve Tough Workplace Problems Training Video
Most
employees will agree that they spend too much time trying
to solve problems that arise during the workday. Although
we can't ignore these problems, we can learn how to handle
them when they surface! A.C.E. It! is a new program that will
help employees learn how to address and resolve stressful
workplace problems by following the three easy steps of the
A.C.E. Model.
A.C.E.
Model:
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A - Ask fact & feeling questions
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- Clarify goals & identify concerns
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E - Evaluate options & select workable solution
The
A.C.E. Model works because it systematically combines objective
information with subjective feelings. When solving problems,
asking questions will uncover the issues, clarifying goals
will enhance performance, and evaluating options will improve
decision-making. These processes-combined with practical wisdom-will
help employees build workable solutions and ultimately create
a more productive work environment!
KEY
LEARNING POINTS
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Help employees and co-workers solve problems that affect
their ability and willingness to do their jobs effectively
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Describe the benefits to individuals and the organization
if daily performance problems are resolved effectively
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Apply the steps and techniques of the A.C.E. Model to solve
tough workplace problems
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Gain the commitment of employees and co-workers to solve
problems on their own (rather than expecting "others"
to provide solutions)
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