|
Conflict
Resolution Strategies: 5 Ways to Manage Conflict
No
matter what the problem is, it needs to be solved. It should
not become a source of discontent, hard feelings, broken friendships
and / or broken business relationships. It is important to
recognize that any problem that involves people who oppose
your position is a conflict. Any conflict can be dealt with
in a logical way.
Conflict
Resolution Strategies identifies five strategies that, if
correctly applied, can lead to a satisfactory resolution.
This study of the five major conflict resolution strategies
is based on the relative values of outcome vs. relationship.
The
outcome is certainly important, but what about the relationships
themselves? Is it worth it to deteriorate or sacrifice a long
established relationship for the sake of the outcome? Is this
conflict just a passing cloud, a serious breakdown, or a turning
point?
Everything
comes down to answering the following two important questions:
-What value do you place on the outcome of this conflict?-What
value do you place on your relationship with your opponent?
Once
you have answered these questions, you choose the appropriate
strategy, based on a logical win / lose formula.
Participant
Objectives:
- Accommodate
(I Lose, You Win)
- Avoid
(I Lose, You Lose)
-
Compromise (We Both Lose, We Both Win)
-
Compete (I Win, You Lose) & Collaborate (I Win, You
Win)
Package
Includes: 18 minute video or dvd and Leader's Guide.
|
