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Coping
with Difficult People Part I
KNOW-IT-ALL-EXPERT, STALLERS, & SNIPERS
Coping
with Difficult People Part II
TANKS, SUPER-AGREEABLES & COMPLAINERS
There
are ways you can survive difficult people at work! This video
explains six different personality types that could prevent
you from doing your job adequately, and what to do to gain
cooperation. From calming the Tank to handling Complainers
without getting defensive yourself, this series gives you
the skills to identify and deal with stressful individuals
confidently.
Part 1 How-To Training Points:
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How to get the know-it-all to actually listen
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How to uncover the staller's real objection
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How to appropriately inform the sniper that snide remarks
are always out of line
Part
2 How-To Training Points:
- How
to turn a complainer into a problem-solver
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How to get the super-agreeable to make a strong commitment
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How to never argue with a tank
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