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Don't
Lose Your Patients on the Phone
Help
your telephone staff convey a positive image of your facility.
Length:
19 Minutes
How
To Training Points Conveyed:
- How
to properly answer a patient's call
-
How to handle on-hold calls and transfer patients smoothly
-
How to handle complaints and field patient requests with
courtesy
Patients
rely on your telephone staff for speedy and accurate information.
This video demonstrates the unique problems encountered by
health care telephone personnel and dramatizes specific techniques
for handling them.
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