Healthcare Training - Customer Service - Lila's Story.
	Lila's Story Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. This program features a veteran healthcare worker who shows us how she has learned to treat the hospital and its visitors with the best of care. Making a good first impression Meeting customers' expectations Learning to follow up effectively Added features and benefits of DVD training include: English and Spanish versions - many also include Portuguese A Customizable PowerPoint Presentation - makes training site-specific; excellent for training different personnel and departments Training Points - outlines key learning points of your training; reinforces important safety points to your employees. Chapterized Content - video-enriched training organized by learning objectives that facilitates classroom discussion; ideal for refresher training, specific training points and navigating through the course. Expanded Leader's Guide - excellent resource to help plan and implement your presentation. A quiz is provided that can serve as a pre and/or post evaluative tool. Portable Convenience - perfect for those who train and travel! Includes ten employee handbooks.

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