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Six
Steps to Greatness
Six
Steps To Greatness is specifically aimed at managers and others
responsible for achieving service goals.
Baptist Health Care achieved a turnaround – from the
lower 10th percentile to #1 in customer satisfaction. This
program explains 6 of their key strategies.
These
are credible, battle-tested solutions aimed at fueling service
improvement in any organization from a Fortune 100 company
or a large government agency to a small non-profit.
Key
Learning Points
- Create
standards
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Achieve buy-in
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Hire and train the standards
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Get it done with teams
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Recognize service heroes
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Accept only winning attitudes
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Measure, correct and train incessantly
Program
Contents:
Each
program from this series comes with a CD containing the Series
Leaders Guide (including a separate guide for each program,
plus material on the entire series in a broader training context)
and 3 PowerPoint presentations for trainers to customize
Add
the following two programs to complete the series (or purchase
individually):
- Service
Heroes
-
It's Show Time!
Length:
15 minutes
SPECIFICATIONS
Format:
Video
Length: 15 mins.
Additional Materials:
n/a
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