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The
Secret of Guest Relations for Healthcare
Excellent
guest relations is a must in the increasingly competitive
field of healthcare. Don't let poor service and ineffective
communication tarnish your organization's reputation.
Teach your employees the "how-tos" of superior
guest relations.
Synopsis
Mary
is a nurse on a busy floor. At the end of her shift, Mary's
attitude toward patients and guests is poor. "Accidentally"
taken to Heaven, she must find the secret to good guest relations
in order to return to Earth. With the help of the "Great
Patient Relations Director in the Sky", Mary helps several
other hospital staff members learn caring techniques.
Key
Training Points:
- Communicate
effectively
- Follow
up solutions with actions
- Handle
irate patients
- Discover
a patient's true needs
What's Included?
-
VHS Video or DVD
-
Training Leader's Guide
Length:
23 Minutes
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