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We
Need to Talk: Coaching Problem Employees in Health Care
Address
health care staff performance issues in a uniformed coaching
session!
There's
more to coaching your health care employees than just giving
a simple "pep talk." Without honing in on exactly
what your health caregivers are saying, or coming to an organized
agreement on how things should be handled, a "simple"
coaching meeting could end up just as counterproductive as
doing nothing at all. Instead, learn to coach in a way that
ensures a positive influence on your employee's work performance,
without upsetting them, or losing them over an issue handled
incorrectly.
For
self-study and facilitated training, this unique and dramatic
case study-style video presents a typical health-care environment.
It dramatizes how managers in health care can prepare themselves
for handling all the different issues, emotions, evasions,
and diversions that come between an employee's ability to
perform their daily tasks and most importantly, care for their
patients. Six sensitive and detailed steps, plus the key counseling
techniques presented in this health care version of We Need
to Talk comprise a successful agenda for facing health-care
workers who need a boost in their attitude and performance!
How-To
Training Points:
- How
to plan a "performance coaching" meeting
- How
to invite self-appraisal from the employee
- How
to observe for employee "clues"
- How
to explore potential causes and focus on the issue
- How
to form a planner to stay on track
- How
to learn six key coaching techniques
What's Included?
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VHS Video or DVD
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Training Leader's Guide
Length: 23 Miniutes
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